Last updated: June 2026
We are committed to delivering your kiln and studio equipment safely and efficiently. Please review our shipping policy below for information on processing times, delivery estimates, and carriers.
We currently ship to addresses within the contiguous United States (48 states). At this time, we do not ship to Alaska, Hawaii, US territories, APO/FPO addresses, or internationally. If you have questions about shipping to a specific location, please contact us.
Orders are processed within 1–3 business days after payment is confirmed. Business days are Monday through Friday, excluding federal holidays.
You will receive a confirmation email with tracking information once your order has shipped. Processing times may be longer during high-volume periods such as holidays or promotional events.
Once your order ships, estimated delivery times within the contiguous United States are:
| Item Type | Estimated Delivery | Carrier |
|---|---|---|
| Small accessories & parts (thermocouples, gloves, elements, etc.) |
3–7 business days | USPS, UPS, or FedEx |
| Compact & tabletop kilns (under 100 lbs) |
5–10 business days | UPS or FedEx |
| Large kilns & studio equipment (over 100 lbs, freight required) |
7–14 business days | Freight carrier (curbside) |
Delivery estimates are not guaranteed and may vary depending on location, weather, and carrier delays.
We offer free standard shipping on all orders shipped within the contiguous United States. There are no minimum order requirements.
For large or heavy items requiring freight delivery, additional delivery arrangements may apply. Any freight surcharges, if applicable, will be communicated prior to shipment.
Full-size kilns and large studio equipment are shipped via freight carrier and require curbside delivery. Please note:
Once your order ships, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your shipment via the carrier's website (USPS.com, UPS.com, FedEx.com, or the freight carrier's portal).
If you have not received a tracking number within 5 business days of placing your order, please contact us at info@electricpotterykilns.com.
If your shipment appears lost or has not arrived within the estimated timeframe, please contact us. We will investigate with the carrier and work to resolve the issue as quickly as possible. Claims for lost packages must be submitted within 30 days of the expected delivery date.
If your order arrives damaged:
We will work with you to arrange a replacement or refund for items damaged in transit.
Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrectly entered addresses. If you need to correct your address, contact us immediately after placing your order. Address changes after shipment may not be possible.
If you have any questions about shipping, please contact our support team: