Refund & Return Policy
Last updated: June 2026
At Electric Pottery Kilns, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we are here to help. Please read our Refund and Return Policy carefully before making a purchase.
Return Window
We accept returns on eligible items within 30 days of the delivery date. To be eligible for a return, your item must be:
- In its original, unused condition
- In the original packaging with all included accessories, manuals, and components
- Free from damage, modifications, or signs of use
- Accompanied by proof of purchase (order number or receipt)
Non-Returnable Items
The following items are not eligible for return:
- Items that have been fired or used in a kiln
- Kiln elements, thermocouples, and other consumable parts that have been installed or used
- Digital products, troubleshooting guides, or downloadable content
- Items marked as final sale or clearance at the time of purchase
- Refurbished or used kilns, unless defective
- Custom or special-order items
- Items returned more than 30 days after delivery
How to Initiate a Return
To start a return, please contact us before shipping the item back:
- Email us at info@electricpotterykilns.com or call +1 (415) 410-1832
- Include your order number, the item(s) you wish to return, and the reason for the return
- Our team will respond within 1–2 business days with return instructions and, if applicable, a return authorization number (RA#)
- Pack the item securely in its original packaging
- Ship the item to the address provided in the return instructions
Returns sent without prior authorization may not be accepted.
Return Shipping Costs
- Defective or damaged items: We will cover the return shipping cost and provide a prepaid shipping label.
- Change of mind or buyer's remorse: The customer is responsible for return shipping costs.
- We recommend using a trackable shipping service for returns. Electric Pottery Kilns is not responsible for items lost or damaged during return transit.
Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund within 3–5 business days.
- Approved refunds will be processed back to the original payment method within 5–10 business days after approval, depending on your bank or payment provider.
- Original shipping charges are non-refundable, unless the return is due to our error or a product defect.
- Partial refunds may be issued for items returned in a condition not fully meeting our requirements.
Damaged or Defective Items
If you received a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or a full refund at no additional cost to you. Please retain all original packaging and take photographs of the damage for our records.
Exchanges
We do not process direct exchanges. If you need a different item or model, please return the original item and place a new order once your return has been approved and processed.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at info@electricpotterykilns.com or +1 (415) 410-1832. We will do our best to cancel your order before it ships. If the order has already shipped, it must be returned following our standard return process.
Large Equipment (Kilns)
Due to the size and weight of full-size kilns, freight delivery may be required. For large kiln returns:
- Please contact us before initiating any return to arrange freight pickup
- The kiln must be repackaged securely in its original crating or equivalent packaging
- Restocking fees of up to 15% may apply to large kilns returned for reasons other than defect or damage
Contact Us
If you have questions about our Refund and Return Policy, please reach out to our customer support team: